Chapter 7. Modeling processes

Goals

• Explain what a business process is.
• Explain why process modeling is worth doing.
• Introduce a simple processes modeling technique.
• Give examples of process modeling.
• Give an example of process improvement.

• Introduction
• What a business process is
• Why process modeling is worth doing
• Basic modeling techniques
• Creating OMM diagrams with Microsoft Word
• Basic modeling and cakes
• Circles and a program
• Data flow and order fulfillment
• Improving order fulfillment
• Modeling modeling
• Summary
• Exercises